Return & Refund Policy

I. RETURN

At Maizinoly, we stand behind our products with a hassle-free return policy for all purchases made through Maizinoly.com. Whether you’ve received a faulty item or simply had a change of heart, we’ve got you covered. Your satisfaction is our priority, and we’re committed to ensuring a smooth and seamless shopping experience for you.

Return Method:

  • To start a return, email us at [email protected] with your order number and any relevant photos or videos. We’ll promptly assist you with the return and refund process.
  • When receiving your return request, we’ll provide return labels via email for your convenience. Please download and print these labels to facilitate the return shipment process.
  • Please securely package the returned product to prevent any damage during transit.
  • Please ship the securely packaged return product back to us at the following address:
    – Recipient Name: Maizinoly
    – Return Address: [2122 Belhaven Ln SE, Atlanta, GA 30315, United States]

Return Items Conditions:

To qualify for a return, please ensure the item is in new condition with all tags intact.

Return Timeframe:

Please note that returns are accepted within 30 days from the delivery date. Requests made beyond this timeframe cannot be refunded.

Responsibility for Return Shipping Fee:

  • We provide prepaid labels for items with manufacturer defects, damages in transit, discrepancies from website descriptions, or incorrect products.
  • Customers are responsible for return shipping costs for non-defective items due to remorse.

Restocking Fee:

No restocking fee for returns.

Notification of Returned Package:

Once we receive your return, you’ll receive an email confirmation. Please note that the time we receive the returned product may vary depending on your location.

II. REFUND

Refund Timeline:

  • When receiving and inspecting your return, we’ll send you an email notification.
  • If approved, your refund will be processed within 3-5 days and credited to your original method of payment.
  • If rejected, we’ll provide an explanation and work with you to find a resolution.

Late or Missing Refunds:

If you have not yet received your refund, we recommend checking your bank account first and contacting your credit card company or bank. If the refund still hasn’t been processed, please reach out to us at [email protected]. We are here to assist you further with any inquiries or concerns regarding your refund status.

III. IF YOU HAVE ANY PROBLEMS, WHAT SHOULD YOU DO?

If you encounter any issues or have questions about a defective product, please don’t hesitate to contact us as soon as possible for assistance.

Maizinoly Store

Address: 2122 Belhaven Ln SE, Atlanta, GA 30315, United States

Email: [email protected]

Phone: +1 (678) 701-8348

Working Times: 9am-5pm/Monday – Saturday (excluding holidays)

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